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| Frequently Asked Questions |
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- What is your privacy policy?
- Conditions of use?
- Do you have a print/paper catalog?
- One of the products I bought from you is not online any more, will it come back in stock?
- What happens if I do not choose insured delivery?
- I am not in Sweden and I would like insured delivery too, what should I do?
- I have chosen to pay förskottsinbetalning (SWEDEN ONLY) what is your BankGiro?
- I have a coupon code, where do I enter it in?
- Shipping is FREE??!?? What charges are there, really?
- Do you have wholesale pricing?
- Do you have a minimum order amount?
- I want to return products, what do I do?
- What is your privacy policy?
Personal information collected from customers is for internal use only and is not released to other companies or organizations for any purpose. Contact us with any questions or concerns you may have concering your privacy and this website.
Payment information for credit cards is not received or stored by En Pärla. Credit card numbers are only entered on PayPal's website, which is a completely secure payment processing service with over 100 miljon users world wide.
We never ask our customers for their credit card information or password.
Please contact us if you have any questions regarding private information.
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- Conditions of use?
All images and information offered on this site are the property of the owers of this site. You do not have permission to copy logoes, images or photographs contained in this website. Please contact En pärla directly with any questions regarding terms of use, linking to this site or for permission to use any content herein.
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- Do you have a print/paper catalog?
No, because our inventory is constantly updated we do not have a print catalog.
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- One of the products I bought from you is not online any more, will it come back in stock?
If a product can not be seen online, it means that it is out of stock and can not be ordered at this time.
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- What happens if I do not choose insured delivery?
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We will always ship your package as quickly as possible but items can
occasionally become lost during transit. With insured shipping your package is
assigned a tracking number which will allow you to track the location of your
package during shipping and if it is lost or stolen during delivery we can
quickly file a claim on your behalf with Posten to receive reimbursement for the
lost package and immediately resend your order. If you do not choose recommended
you can file a lost package claim with us and we will send the package again
after we have investigated the matter.
This can take 3 to 5 business days. RA Maximera AB / Beadplace has always and
will always follow konsumentverkets rules regarding distance shopping. We want
you to have the goods you ordered as quickly as possible and without problems.
We think the previous wording of this FAQ has caused some confusion and so we
have now revised it to make our policy very clear.
Also, if you would like to know your rights regarding shopping online and
mail order, please click here and you will be directed to Konsumentverkets
website and brochure for distanshandel. http://www.konsumentverket.se/mallar/sv/artikel.asp?lngArticleID=4655&lngCategoryID=857
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- I am not in Sweden and I would like insured delivery too, what should I do?
If you are not in Sweden and would like insured delivery, please enter this in your order comments when checking out and we will contact you with the additional amount to pay. The amount varies depending on your location.
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- I have chosen to pay förskottsinbetalning (SWEDEN ONLY) what is your BankGiro?
Please include your order number when making a förskottsbetalning to BankGiro: 5507-5733.
All payment information is also sent to your e-mail with your order confirmation.
Please state your order number when making your payment, thank you.
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- I have a coupon code, where do I enter it in?
Currently all discounts are calculated automatically when you check out. If you have a Gift Card or other voucher enter the code during checkout.
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- Shipping is FREE??!?? What charges are there, really?
During this time, your shipping cost is -0- however if you choose to pay using Postförskott the fee from Posten is 50kr. If you choose to make the wise decision of protecting your shipment by shipping recommended, the fee from Posten is 40kr. These are the only additional fees. Failure to pay for an order made using Postförskott as the payment method will result in a 150kr fee. Do not order using postförskott unless you intend to pay for it!
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- Do you have wholesale pricing?
No.
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- Do you have a minimum order amount?
No.
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- I want to return products, what do I do?
Products to be returned must be sent back in an unopened package, unused and sent in a padded envelope so that they are not damaged in the mail.
If you want to return products you send them back in a padded envelope along with your order number and contact information.
Tell us if you want store credit or your money back for the products.
The store credit is issued and sent to your email as soon as we have procesed your return. Follow the directions in the email of how to use the credit next time your shop with us.
If you want your money back, we ask you to also send your banks name, your clearing number and your bank account number. If the bank account is in someone elses name this must also be included.
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Beads
Sterling Silver
